Terms and conditions

Dear Consumers, Before you start using our services, we would like to inform you about your rights and obligations as a consumer when using our services. To this end, we would like to ask you to read carefully the Terms of Use highlighted here. Using our website and Koxo Official web sales services means that you are familiar with our Terms of Use and that you fully accept them. If our Terms of Use are unacceptable to you, then do not use this website, as well as the services offered on it.

Who we are

Our website address is: https://koxoofficial.com.

1. Privacy Policy

What personal data we collect and why we collect it

In order to enable the use of Koxo Official web sales service, Koxo Official needs to collect and process certain of your personal data. Specifically, we need your name and surname, residential address and e-mail address, telephone number and information about your payment card. You provide this information at the time of your registration on our website and at the time of ordering the product. At that time you at the same time agree to provide your personal data, so that it can be processed by Koxo Official, for the stated purpose. Your personal data will be used in order to be able to timely and accurately deliver your order and charge the price for the items sold and the price of the service. Additionally, your personal information will be used to inform you about your orders, as well as our offers and discounts. Also, your personal data will be used for continuous improvement of the services offered by our website, as well as Koxo Official in general, for the improvement of our offer and for simpler and more pleasant use of the services. Koxo Official will use all collected personal data exclusively for the purposes for which they are given. Also, personal data will be stored within a time and in a manner clearly provided in accordance with the Law on Personal Data Protection and all other applicable laws, as well as all technical and organizational security measures. As a personal data subject, you have the right at any time to request information about any personal data we hold about you, to request its correction if it is incorrect or to request its deletion. Additionally, you can request that no e-mail with advertising content be sent to your address without deleting your personal data from our personal data collection. All information related to or arising from a purchase made by our customer on our web store is considered a business secret and is treated as such in accordance with the laws of the Republic of North Macedonia.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

2. Policies for using the e-commerce system

By accessing the website of Koxo Official and when ordering products / services, you agree that you accept the terms of this Policy for using the electronic commerce system. Koxo Official reserves the right to change these policies and conditions at any time, and the changes will be posted on this page.

3. Policy for protection of personal data of cardholders

Koxo Official will use the personal data in accordance with the Law on Personal Data Protection and other relevant regulations of the Republic of North Macedonia. It will not disclose personal data to any third party, except in cases where it is permitted or legally prescribed, in order to exercise its rights or to protect its interests or to comply with court orders or other legal or regulatory needs. . The following are considered as personal data: Name, Surname, personal identification number, address, e-mail address, etc. The buyer guarantees the accuracy of the data entered. Koxo Official does not bear any responsibility if the entered data are not correct.

4. Privacy policy and information policy

Koxo Official takes all necessary measures for protection of personal data, in order to prevent loss, theft and abuse, as well as unauthorized access, alteration or destruction. Koxo Official has no insight into the number, date, validity and security code of your payment card for the entire duration of the transaction, nor does it have access to any information related to your bank account. The data is entered on the web portal of the processing center that processes online payment transactions.

5. Delivery

The shipping service delivers to your address from Monday to Friday from 8-16h, and on Saturday from 8-15h. For that purpose, a person is needed who will be present at the address indicated for delivery. 

If the order is returned by the shipping service due to an unsuccessful attempt to contact the client, and the client wants to receive it, the cost of delivery is borne by the client. If a replacement of the size that was duly delivered by Koxo Official is required, the cost of returning and taking on a new size is borne by the buyer himself. Koxo Official assumes the obligation to cover the cost only if it delivers an unsuitable product in terms of size or model.

6. Refund policy after payment card transaction

Koxo Official will return the funds to the buyer, if a wrong payment is made, and the right can be exercised by submitting a written request and proof of payment, which will indicate the date when the wrong payment was made and in what amount.